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How bb111 Handles Your Personal Information

This policy covers what data bb111 collects when you access the platform, how your account and payment information is stored, and what rights you hold over that data. Access to bb111 depends on your local law and eligible regions.

Account DataPayment PrivacyCookie ControlsData Requests
bb111 How bb111 Handles Your Personal Information
HOW WE PROTECT DATA

Security, Retention and Your Controls

Account Security Access to your bb111 account is protected by password and OTP verification. We log each login attempt and flag access from unrecognised devices for your review.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage non-essential cookies from the cookie banner or your browser settings.
Data Retention Account and transaction records are retained for as long as your account is active and for a period after closure as required by applicable regulations. Support logs are kept for a defined period then deleted.
Requesting Changes You can request a copy of your data, ask us to correct inaccurate records, or request deletion by contacting support. We aim to respond within a reasonable timeframe under applicable law.
PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat window from any page on bb111 to raise a data query directly with our support team. Available for account holders with a verified profile.
Email Support Send your data access or deletion request by email. Include your registered account details so we can locate your records and respond promptly.
Account Settings Some data preferences — including marketing contact and cookie choices — can be adjusted directly inside your account settings without contacting support.

Common Questions About This Policy

If something in this policy is unclear, the answers below cover the questions we hear most often. For anything not covered here, reach out through live chat or email.

We collect your name, contact details, and the payment method you link — bKash, Nagad, or Rocket. Device and session data is also recorded when you access the platform.

We store only the transaction reference needed to match a payment to your account. Full wallet credentials remain with bKash, Nagad, or Rocket under their own security standards.

Yes. Contact our support team by live chat or email with your registered account details. We will locate your records and provide a copy in line with applicable data rules.

Send a deletion request through email or live chat. Some records may be retained for a period after closure where required by regulation, but we will confirm what applies to your account.

We do not sell your data. We share information only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers under confidentiality agreements.

Use the cookie banner when you first visit, or adjust preferences in your browser settings at any time. Disabling analytics cookies does not affect your ability to access the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.